A comfortable visit starts with clear communication.
Hair Haven keeps booking guidance simple and invites guests to contact the salon directly whenever a visit needs a little more conversation.
Walk-ins are welcome. Appointments are recommended, and online booking is preferred.
A little clarity goes a long way.
These guidelines protect the time reserved for each guest while keeping the Hair Haven experience warm, fair, and easy to plan.
- 01
Services, pricing & timing
Square is the best place to view Hair Haven’s current bookable services, starting prices, and estimated appointment times. Final timing and price may change after consultation based on the service selected, hair length or density, product use, and the time needed to reach the agreed result. Any meaningful change will be discussed before the service begins.
- 02
Cancellations & no-shows
Please cancel or reschedule at least 24 hours before your appointment. Changes made with less than 24 hours’ notice and missed appointments are subject to Hair Haven’s cancellation fee of 30% of the scheduled service total. Contact the salon as soon as you know your plans have changed.
- 03
Late arrivals
Please call if you expect to be late. Arriving 15 minutes or more after your scheduled time may require the service to be shortened, changed, or rescheduled so the next guest is not delayed. When an appointment must be rescheduled, the cancellation policy may apply.
- 04
Deposits
A deposit may be required for select longer or product-intensive appointments. The deposit is applied to the final service balance and follows the 24-hour cancellation policy. Hair Haven will explain any required deposit before the appointment is confirmed.
- 05
Payments & gift cards
Payment is due at the time of service. Hair Haven accepts cash and major credit, debit, or contactless payments available through Square. Gift cards, when offered, are non-refundable, are not redeemable for cash, and do not include gratuity. Please contact the salon with availability or balance questions.
- 06
Retail product exchanges
Unopened and unused retail products may be exchanged within 14 days with proof of purchase. Opened or used products, brushes, tools, accessories, and special-order items are final sale unless defective. Approved returns are provided as an exchange or salon credit rather than a cash refund.
- 07
Service adjustments
Hair Haven wants you to love your hair. If something does not feel right, contact the salon within seven days so the team can assess the service and, when appropriate, arrange a reasonable complimentary adjustment. Completed services are non-refundable, and a change of mind or request for a different service is treated as a new appointment.
- 08
Children & additional guests
Hair Haven is a family-owned salon, and children are welcome. Children should remain supervised by a parent or guardian. To keep walkways and work areas comfortable and safe, please call ahead before bringing additional guests who are not receiving a service.
- 09
Gratuity
Gratuity is never required and is always appreciated. It is not included in service pricing. Please ask your stylist which gratuity methods are available.
Questions are always welcome.
By booking, guests acknowledge the policies above. If an emergency or unusual circumstance comes up, contact Hair Haven directly as soon as possible so the team can help.
Talk with Hair Haven.
If you are unsure about pricing, timing, deposits, gift cards, or what to bring, a quick call or email before your visit is the best way to get a clear answer. Policies may be updated as salon needs evolve.